For research use only  ·  Not for human or veterinary use ·  Not a drug, food, cosmetic or medical device
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Logistics

Shipping & Returns

How orders are packed, where they travel, and what happens when something arrives wrong.

Processing

In-stock orders placed before 2:00 PM ET on a business day are normally packed and dispatched the same day; orders after that cut-off move to the next business day. Backordered items ship when the lot clears analysis — you will be notified with an expected date rather than left waiting.

Packing

Lyophilized reference materials are packed in insulated mailers with cold packs sized to the transit window and the stability profile of the material. Lyophilized peptides are stable at ambient temperature for the length of a normal domestic transit, so a warm pack on arrival is not a defect — return the vial to its stated storage condition on receipt.

Destinations

  • Domestic (United States) — laboratory, institutional and business addresses.
  • International — only to jurisdictions where the sale and import of research reference materials is permitted.
  • We do not ship to any jurisdiction where these materials are restricted, and we do not mislabel shipments or under-declare value for any reason.

The buyer is responsible for confirming that a material may lawfully be imported into the destination country. Customs duties, import taxes and clearance fees are the buyer's responsibility, and we cannot refund materials seized or destroyed by a customs authority.

Tracking

A tracking number is emailed at dispatch. If tracking has not updated for three business days, contact us and we will open a trace with the carrier.

Returns and replacements

Because these are temperature-sensitive laboratory materials, opened vials cannot be returned. We will replace or refund an order in each of these cases, when reported within 7 days of delivery:

  • The vial arrived cracked, broken or with a compromised seal.
  • The lot documentation does not match the material shipped.
  • Independent analysis shows the material falls outside the specification on its certificate.
  • The shipment never arrived and the carrier trace is unresolved.

Email support@rebornresearch.life with your order number, the lot number on the vial and photographs of the packaging and vial.

What we cannot refund Orders cancelled because the buyer indicated an intended human or veterinary use are refunded in full, less any shipping already incurred. We cannot refund materials that were stored outside their stated condition after delivery, or materials used for any purpose other than in-vitro laboratory research.